Giovanni & Sons | High-Tech Manufacturer.

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Customer Service Ph:305-222-4253

Shipping Policy
Display items are insured against loss or damage while the crates are in transit. You will be notified, via email, when your cdisplays are shipped. You will also be provided with a delivery date upon notification of shipment. We guarantee delivery of all items except in cases where the address supplied is incorrect or incomplete or if the recipient has moved or is away. In the event an incorrect or incomplete address has been provided, you will be liable for payment of the purchase price and shipping charges even if the purchase arrives late.

We do not deliver merchandise to Post Office boxes as merchandise must be signed for at time of delivery.

We cannot deliver displays to a residence. Residential customers who wish to purchase a display item for use at the home or other place, must make arrangements to receive the display at a local truck terminal. If you are receive a display case at a location that does not have a loading dock, lift gate service is available for an additional fee. The trucking company delivers your display to your loading dock or place of business only. The do not remove the crate from the truck, nor will they bring the crate inside your place of business. It is the customer's responsibility to see to it that arrangements are made to transport and uncrate the display case after receipt.

Although we endeavor to have your delivery to you on or before the requested date, the delivery date given is an approximate time frame from the date your display cases are shipped to the time you receive them.

The actual date a display case order is received is contingent upon several factors including whether we have the chosen product in stock and the time necessary to build your display case or showcase with the options and accessories required to produce your display case to your specifications. We will promptly contact you to let you know the approximate manufacture time of your cases and the anticipated shipping date.

Display Case Shipping and Delivery Options
Unless otherwise specified, all wall fixtures, floor fixtures, kiosks, carts or other display purchases are shipped via common carrier or freight line. Some displays ship via UPS and are clearly identified as such. Display Cases are shipped within the Continental U.S. and Mexico.
Shipping Costs
Shipping costs are determined by the weight of your shipment and proximity to the shipping factory. Giovanni and Sons will determine the most efficient shipping method for you unless you specifically request a shipping preference.
Prices are F.O.B. origin
Giovanni and Sons will provide you with a total cost for your order (including freight and/or shipping charges) after a convenient and cost effective carrier has been located. Shipping costs must be approved by the customer prior to any product shipment.

If additional shipping charges might be incurred other than those originally quoted by Giovanni and Sons, we will notify you immediately and prior to shipment to obtain approval for the additional charges and/or to discuss alternative shipping arrangements.

Giovanni and Sons does not accept responsibility for damage to merchandise resulting from negligence or mishandling by a common carrier. Please read our Damaged Merchandise Policy for information regarding the handling of damaged merchandise claims.
 

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